Privacy Policy

Sky House Cleaning (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have — whether you're booking a residential or commercial service, browsing our website, requesting a quote, or reaching out with a question. It applies to our website and to the booking, scheduling, and customer-management tools we use to run the business.

Information We Collect

When you book a service, request a quote, or contact us, we collect the information you provide directly, such as:

• Your name, email address, and phone number
• Your home, business, or job-site address
• Vehicle details, if you're booking interior car detailing (year, make, model, color)
• Entry/access instructions, gate or alarm codes, electrical access notes, pet information, and any other notes you share about your appointment
• For commercial cleaning, post-construction cleaning, and garage cleaning & organization — services we quote individually rather than price online — the scope details, quoted total, and any notes exchanged while putting the quote together
• Any messages, notes, or details you give us over the phone, by email, or through the website

We do not collect or store your full payment card details. Payment is handled directly by Stripe, our payment processor (see “Third-Party Services” below). If you sign up for a recurring cleaning plan or membership, Stripe securely retains a payment method on file so we can bill each cleaning automatically — we never see or store the card number ourselves.

How We Use Your Information

We use the information you provide to:

• Schedule, confirm, reschedule, and perform the cleaning, detailing, organization, or commercial service you've booked
• Calculate and collect payment, including recurring membership billing and deposits on quote-based jobs
• Assign the job to a cleaner or crew and give them what they need to complete it (name, address, access notes, timing)
• Communicate with you about your appointment — confirmations, reminders, invoices, and follow-ups
• Send you a text-message reminder the evening before each visit, but only if you opted in to texts when booking or asked us for them (see “Text Messages” below)
• Keep internal records of your service history so we can serve you consistently over time
• Respond to questions, quote requests, or other messages you send us

We don't sell your personal information, and we don't use it for advertising or share it with data brokers.

Text Messages

If you tick the text-reminder box when you book, or ask us to text you, we send a short reminder by SMS the evening before each scheduled visit from our business number. Message frequency varies with your cleaning schedule (typically one text per visit). Message and data rates may apply. Reply STOP to any text to opt out, or HELPfor help; you can also reply to any of our emails or call us and we'll switch reminders off. Opting out of texts doesn't affect your bookings or the emails about them. We do not share your mobile number or your text-messaging consent with third parties or affiliates for their marketing purposes.

Who Within Our Business Sees Your Information

We limit what each part of our team can see to what they actually need to do their job:

• Cleaners and crewsassigned to your job can see the job's schedule, address, access notes, and any service notes — what they need to get the work done. They do not have access to payment amounts, quoted totals, or deposit information for the job, regardless of what calendar access they're given.
• Office/admin staff(currently just the owner) can see the full customer record — contact details, service history, pricing, and payment status — to run scheduling, billing, and customer service.

Third-Party Services

We rely on a handful of outside services to run our booking, scheduling, and customer-management process. Each has its own privacy practices governing how it handles data, and we encourage you to review them if you'd like more detail:

• Stripe: processes payments and, for recurring plans, stores your payment method securely to bill future cleanings. We don't see or store your full card number. See Stripe's privacy policy.
• Google Calendar: used to schedule and manage appointment times. If you provide an email address, Google Calendar may send you calendar invites and update emails directly for your appointment.
• Twilio: delivers our text-message reminders and receives your replies (including STOP) if you opted in to texts. Twilio sees your mobile number and the content of those messages. See Twilio's privacy notice.
• Google Firebase / Google Cloud (Firestore): our internal customer-record and job-dispatch database, used to store contact information, service history, and job assignment status.
• Google Places API / Google Business Profile: powers the customer reviews shown on our Reviews page, pulled from our public Google Business listing. This doesn't involve your personal information unless you've already chosen to leave a public review on Google.
• Vercel: our website hosting provider, which processes standard web-server logs (see “Cookies & Tracking” below). The site's typeface is served from the same host, so no font request goes to a third party.

We don't use any of these services to sell your data or to build advertising profiles about you.

Cookies & Tracking

We don't currently use analytics or advertising cookies on this site. Our website host may log basic technical information (like IP address and browser type) as part of standard web hosting, which we don't use to identify or track individual visitors. Because we don't engage in this kind of tracking, our site does not currently respond differently to “Do Not Track” browser signals — there's no tracking to turn off.

Data Retention

We keep your information for as long as needed to provide our services, maintain our business, accounting, and tax records, and resolve any disputes. If you ask us to delete your information (see “Your Rights” below), we'll do so except where we're required or permitted to keep it — for example, records tied to a completed payment, which we may need to retain for tax and accounting purposes.

Security

We take reasonable steps to protect your information, including relying on established providers (Stripe, Google) that maintain their own security programs for the payment and calendar data they process on our behalf, and limiting internal access to what each team member needs. That said, no method of storage or transmission over the internet is completely secure, and we can't guarantee absolute security.

Your Rights

You can reach out any time to ask what information we have about you, request a correction, or ask us to delete it, and we'll honor that request except where we're legally required or permitted to keep certain records (see “Data Retention” above). Utah residents may have additional rights under the Utah Consumer Privacy Act, and California residents may have additional rights under state privacy law, including the right to know what personal information we've collected, request its deletion, and not be discriminated against for exercising these rights. We don't sell personal information or use it for targeted advertising, so there's nothing to opt out of on that front. To make a request, contact us using the information below — we may need to verify your identity first.

Employees & Job Applicants

This policy describes how we handle information from customers and website visitors. If you're a Sky House Cleaning employee or job applicant, the personal information we collect as part of hiring and employment (for example, through new-hire paperwork) is governed by separate employment policies and notices provided to you directly, not by this website privacy policy.

Children's Privacy

Our services and this website are not directed at children, and we don't knowingly collect information from anyone under 13.

Changes to This Policy

We may update this policy from time to time as our services or tools change. The “last updated” date at the top will reflect the most recent changes. If changes are significant, we'll take reasonable steps to make that clear, such as noting it on this page.

Contact Us

Questions about this policy or your information? Reach us at info@skyhousecleaning.com or (435) 602-8740.